Citizen BN0230-04E Promaster Diver's Orca Eco-Drive

Warehouses

Harvey Store ships worldwide from its warehouses in Switzerland, Germany, Italy and France, to meet the needs of customers of every nationality. The Swiss warehouse serves customers in Switzerland, while the German, Italian and French warehouses serve customers both inside and outside the EU.

All orders are shipped with reliable premium courier services such as DHL, UPS, Deutsche Post, Swiss Post (Die Post) and EMS Post, depending on the destination and the shipping method selected.

Delivery times and costs

Delivery times start once your order has been dispatched. Shipping costs vary by destination and service; the available shipping methods and the final shipping cost are shown at checkout, before you complete your purchase. Many destinations also qualify for next-day or two-day delivery, depending on the courier service selected.

Delivery time is separate from order preparation time. The preparation time ("Ready to ship within") shown on each product page applies before the parcel is handed over to the carrier; delivery estimates begin once the order has been dispatched. Delays caused by the carrier, the weather or other events beyond our control may affect delivery.

Orders to the United States: duties paid (DDP)

For orders shipped to the United States, import duties and taxes are calculated and charged at checkout. Your order ships Delivered Duty Paid via DHL Express, so there is nothing more to pay on delivery.

Orders outside the European Union (except the United States)

Additional costs such as customs duties, import VAT and other local taxes or charges may apply to your order, and customs clearance may cause delays. Unless otherwise expressly indicated at checkout, these charges are the sole responsibility of the recipient, are determined by the customs regulations of the destination country and are paid on delivery. We recommend contacting your local customs office for an estimate of these charges before placing your order. We manage the shipping process and make sure that the full value of the watch is accurately declared for customs purposes. Any charges collected at checkout are shown before you complete your purchase.

Switzerland is exempt, as we are a Swiss company: orders to Switzerland are handled through our Swiss company and our Swiss warehouse.

Tracking

As soon as your order has been dispatched, you will receive an automatic shipping confirmation email with the tracking number, so that you can follow your parcel online. Tracking information may take some time to update after you receive it.

All international shipments are securely packaged and shipped with tracked services.

Good to know

• Address accuracy: please check your shipping address at checkout, and contact us as soon as possible if it needs to be corrected.
• Changes and cancellations: contact us as soon as possible if you need to change or cancel an order. Once an order has been dispatched, we may no longer be able to change it.
• Split shipments: items from the same order may be shipped separately, and each shipment may have its own tracking information.
• Lost, damaged or delayed parcels: if your order is lost, damaged or delayed, contact us and we will help you resolve it with the carrier.

Contact

For any question about an order or a delivery, please contact our Customer Service at service@harveystore.com or by phone at +41 774160063, Monday to Friday, 09:00–12:30 CET.

Authenticity Guarantee

At Harvey Store, we proudly guarantee that all watches sold through our website are 100% brand new and genuine, ensuring you receive only the highest quality products. Each watch comes in its original box and is accompanied by all necessary documentation, including the warranty card and manual. Additionally, we ensure that every watch has its original serial number intact and unaltered, providing you with peace of mind regarding its authenticity. We understand that purchasing a luxury timepiece is a significant investment, and we are committed to delivering an exceptional shopping experience, ensuring that you receive a product that meets your expectations and exceeds your standards.

Sourcing and Reliability

At Harvey Store, we take pride in offering a carefully curated selection of watches sourced primarily from authorized dealers and other reputable sources. Our dedication to quality ensures that every timepiece meets our high standards for authenticity and reliability. We thoroughly vet our suppliers to provide you with peace of mind in your purchase, knowing that each watch in our collection comes from trustworthy channels. Your satisfaction is our utmost priority, and we are committed to supporting you every step of the way.

Serial Numbers on Watches

Each watch manufacturer imprints a unique serial number on their timepieces for identification purposes, serving as a crucial element in verifying authenticity. At Harvey Store, we take this commitment to authenticity seriously and guarantee that every watch we sell features the original manufacturer’s serial number, which remains intact and unaltered. Our dedication to quality assurance means that we meticulously inspect each timepiece in our collection, ensuring that it meets the highest standards of authenticity and craftsmanship. You can shop with confidence, knowing that we prioritize the integrity of our products and are here to support you in your luxury watch journey.

Warranty – Detailed Explanation

Manufacturers typically require their watches to be sold through authorized channels at full or near full list prices. We have established partnerships with direct authorized dealers and distributors, both in the U.S. and internationally, allowing us to purchase large quantities of goods throughout the year. In the rare event that an issue arises with your watch within two years of the purchase date, we kindly ask you to contact us. For minor issues such as regulation, battery changes, or similar concerns, we have contracted highly qualified professional watchmakers who can efficiently address these matters. Our watchmakers are authorized repair centers for many high-end watch manufacturers and will ensure that your watch is properly serviced, including water resistance testing. If a defect is determined to be of a more serious nature, we will coordinate the return of the watch to the respective manufacturer through our authorized dealers. Please note that repair lead times may vary; manufacturers typically take a minimum of 4-8 weeks for repairs, and this may extend if parts are back-ordered.

Manufacturer Warranty - "All Papers Included"

Harvey Store is pleased to provide an authorized dealer stamped warranty card with every purchase. All our watches come with an international manufacturer warranty.

When the manufacturer’s warranty is included with the watch, we will also include the original authorized dealer endorsed warranty card. In such cases, any warranty service requirements will be handled directly between the consumer and the manufacturer. Rest assured, we will gladly assist in facilitating warranty service whenever needed.

What shipping options do I have?

At Harvey Store, we offer a variety of shipping options tailored to meet your needs. We have multiple warehouses, including locations in Switzerland, Germany, Italy, and France, ensuring we can serve both EU and non-EU customers effectively. Delivery times typically range from 2-3 business days in Switzerland to 4-6 business days for international destinations, with many areas qualifying for next-day or two-day delivery. Our premium courier services will ensure your products arrive safely, and you'll receive tracking information once your order is dispatched. Please refer to our Shipping page for more detailed information on costs and delivery times by region.
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Does Harvey Store ship internationally?

Yes, Harvey Store ships internationally to a wide range of destinations. We are committed to providing our customers with reliable service, utilizing insured international priority courier services to ensure your order arrives safely and on time. Our warehouses in Switzerland, Germany, Italy, and France enable us to cater to both EU and non-EU customers effectively. For details on shipping times and any potential additional costs, such as customs duties or taxes, we recommend visiting our Shipping page. If you have specific questions about shipping to your country, feel free to reach out to our customer service team for assistance.
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Will I pay customs fees on delivery in the United States?

No. For orders shipped to the United States, import duties and taxes are shown and paid at checkout, and we ship Delivered Duty Paid (DDP) with DHL Express. There is nothing more to pay on delivery.
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How do I check the status of my order?

To check the status of your order with Harvey Store, you can easily reach out to our customer service team at service@harveystore.com. Simply provide your order number, and our team will assist you in tracking your order. Additionally, once your order has been dispatched, you will receive an automated email containing a tracking number. This tracking number will allow you to monitor your order's journey through our courier service's website for real-time updates on its status.

What are my payment options for international orders?

At Harvey Store, we are pleased to offer a variety of payment methods to accommodate our international customers. You can choose from the following options:

• Credit Card (Visa, MasterCard, American Express, Discover)
• Bank wire transfer (please use the discount code "WIRE TRANSFER" to receive a 3% discount on your order)
• PayPal

Please note that we are required to declare the full amount you paid for your watch on the invoice included with your shipment. As a result, we are unable to declare the item as a gift during shipping. If you have any questions or need further assistance regarding payment options or the checkout process, please do not hesitate to contact our customer service team. We are here to help ensure a smooth shopping experience for you.

How do I know my watch is authentic?

At Harvey Store, we take pride in ensuring the authenticity of our watches. Each timepiece is sourced directly from reputable manufacturers, accompanied by original packaging, manuals, warranty cards, and serial number identification. We guarantee that every watch in our collection is thoroughly verified to be brand new, unworn, original, and authentic. We understand that purchasing a luxury watch is a significant investment, and we want you to feel confident in your choice. Our commitment to quality and authenticity means that you can trust your watch to be a genuine product, backed by the manufacturer's guarantee. Should you have any further questions about the authenticity of our watches or any other concerns, please feel free to reach out to our customer service team. We are here to assist you and ensure your complete satisfaction.

Does the watch come with a warranty?

Yes, all of our watches come with a two-year manufacturer warranty, providing you with peace of mind in your purchase. As an authorized reseller for many prestigious brands, and a non-authorized reseller for others, we guarantee that every watch from Harvey Store is:

• Protected by our two-year warranty
• 100% genuine and authentic, complete with the manufacturer’s serial number
• Shipped in its original packaging, including the owner’s guide

This warranty coverage is effective for two years from the date of purchase for all brand-name watches, unless otherwise specified. Please note that while we stand behind the quality of our products, the warranty does not extend to damage resulting from misuse or conditions that exceed the manufacturer's specifications for water resistance. Additionally, any repairs performed by parties other than Harvey Store may void the warranty. Should you have any questions about your warranty or need assistance, our customer service team is here to help ensure your satisfaction.

How do you keep your prices so low?

At Harvey Store, we are dedicated to providing exceptional value to our customers. As we have grown, we have established strong relationships with reputable suppliers, allowing us to purchase large quantities of inventory at highly competitive prices. Our team of luxury experts is passionate about sourcing the finest pieces and negotiating the best deals, ensuring that we pass these savings directly to you. We take pride in offering you not only outstanding prices but also top-notch service, with an extensive selection of luxury products that are always in stock and ready to ship. Your satisfaction is our priority, and we strive to make luxury accessible to everyone.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

How to withdraw

To exercise the right of withdrawal, you must inform us (Helvetic Time AG, Chaltenbodenstrasse 26, 8834 Schindellegi, Switzerland, phone: +41 43 505 18 07, e-mail: service@harveystore.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Returning the goods

Returns must be authorized in advance: please contact us before sending the goods back, so that we can give you the return instructions.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Refunds

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Exchanges

Within the same 14 days from the delivery date you can also ask to exchange your order instead of returning it. Once the 14-day period has expired, we cannot offer a refund or an exchange.

Exceptions

• Personalized goods: the right of withdrawal does not apply to contracts for the supply of goods that are made to the consumer's specifications or are clearly personalized.
• Switzerland: for orders delivered in Switzerland, we do not accept returns of products over 1000 CHF. The limit applies to each single product, not to the order total.
• United States: for orders shipped to the United States, the import duties and taxes charged at checkout are non-refundable, as they are paid to US Customs on your behalf when your order is shipped. All other amounts are refunded as described above.

Contact

For any question about your return, please contact Helvetic Time AG:

E-mail: service@harveystore.com
Phone: +41 43 505 18 07
Address: Chaltenbodenstrasse 26, 8834 Schindellegi, Switzerland

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• To Helvetic Time AG, Chaltenbodenstrasse 26, 8834 Schindellegi, Switzerland, e-mail: service@harveystore.com:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(*) Delete as appropriate.