Warranty

Authenticity Guarantee

At Harvey Store, we proudly guarantee that all watches sold through our website are 100% brand new and genuine, ensuring you receive only the highest quality products. Each watch comes in its original box and is accompanied by all necessary documentation, including the warranty card and manual. Additionally, we ensure that every watch has its original serial number intact and unaltered, providing you with peace of mind regarding its authenticity. We understand that purchasing a luxury timepiece is a significant investment, and we are committed to delivering an exceptional shopping experience, ensuring that you receive a product that meets your expectations and exceeds your standards.

Sourcing and Reliability

At Harvey Store, we take pride in offering a carefully curated selection of watches sourced primarily from authorized dealers and other reputable sources. Our dedication to quality ensures that every timepiece meets our high standards for authenticity and reliability. We thoroughly vet our suppliers to provide you with peace of mind in your purchase, knowing that each watch in our collection comes from trustworthy channels. Your satisfaction is our utmost priority, and we are committed to supporting you every step of the way.

Serial Numbers on Watches

Each watch manufacturer imprints a unique serial number on their timepieces for identification purposes, serving as a crucial element in verifying authenticity. At Harvey Store, we take this commitment to authenticity seriously and guarantee that every watch we sell features the original manufacturer’s serial number, which remains intact and unaltered. Our dedication to quality assurance means that we meticulously inspect each timepiece in our collection, ensuring that it meets the highest standards of authenticity and craftsmanship. You can shop with confidence, knowing that we prioritize the integrity of our products and are here to support you in your luxury watch journey.

Warranty – Detailed Explanation

Manufacturers typically require their watches to be sold through authorized channels at full or near full list prices. We have established partnerships with direct authorized dealers and distributors, both in the U.S. and internationally, allowing us to purchase large quantities of goods throughout the year. In the rare event that an issue arises with your watch within two years of the purchase date, we kindly ask that you send it back to us. For minor issues such as regulation, battery changes, or similar concerns, we have contracted highly qualified professional watchmakers who can efficiently address these matters. Our watchmakers are authorized repair centers for many high-end watch manufacturers and will ensure that your watch is properly serviced, including water resistance testing. If a defect is determined to be of a more serious nature, we will coordinate the return of the watch to the respective manufacturer through our authorized dealers. Please note that repair lead times may vary; manufacturers typically take a minimum of 4-8 weeks for repairs, and this may extend if parts are back-ordered.

Manufacturer Warranty - "All Papers Included"

Harvey Store, Helvetic Time AG, Seestrasse 112, 8806 Bäch SZ (CH), is pleased to provide an authorized dealer stamped warranty card with every purchase. All our watches come with an international manufacturer warranty.

When the manufacturer’s warranty is included with the watch, we will also include the original authorized dealer endorsed warranty card. In such cases, any warranty service requirements will be handled directly between the consumer and the manufacturer. Rest assured, we will gladly assist in facilitating warranty service whenever needed.