Returns Centre

Return Policy

If for any reason you are not satisfied with your order, you have 14 days from the delivery date to exchange or return it. We understand that shopping online can sometimes lead to unexpected outcomes, and we want to ensure that you feel completely confident in your purchase. Our goal is to make the return process as seamless as possible for you. Please note that if 14 days have gone by, we cannot offer you a refund or exchange. However, we are here to assist you every step of the way and encourage you to reach out with any questions or concerns you may have about your order.

Exceptions

The right to cancel does not apply to the following contracts: contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized. This means that if an item has been customized or tailored specifically for you, we will not be able to accept a return. We appreciate your understanding in this matter, as we strive to provide products that meet your exact needs and preferences. If you have any uncertainties about the products you are purchasing, please feel free to contact us for guidance before finalizing your order. We are committed to ensuring that you are satisfied with your choices and that your experience with us is a positive one.

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the last good. To exercise the right to cancel, you must inform us of your decision by a clear statement (e.g., a letter sent by post, fax, or e-mail).

Contact Information

For any inquiries regarding your return, please contact Helvetic Time AG at the following:

Email: service@harveystore.com
Phone number: +41 43 505 18 07

Cancellation Deadline

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Returns must be authorized in advance. If you cancel this contract, we will reimburse you for all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay, and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

Effects of Cancellation

We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Please note that you will have to bear the direct cost of returning the goods and you are only liable for any diminished value of the goods resulting from handling them in a way that is not necessary to establish their nature, characteristics, and functioning.

Exceptions in Switzerland

Only in Switzerland, we do not accept returns for items over 1000 CHF in value.