RETURN POLICY

If for any reason you are not satisfied with your order, you have 14 days from the delivery date to exchange or return it. Unfortunately, if 14 days have gone by, we cannot offer you a refund or exchange.

Exceptions
The right to cancel does not apply to the following contracts:

  • Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.

Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the last good.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post, fax, or e-mail).

Helvetic Time AG
email: service@harveystore.com
phone number: +41 43 505 18 07

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Returns must be authorized in advance.
Packages sent without prior communication may not be properly processed.

Exceptions in Switzerland
Only in Switzerland, we do not accept returns for items over 1000 CHF in value.

Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

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