Frequently asked questions
What shipping options do I have?
See our Shipping page for more info
On rare occasions, certain events may delay your order. For your safety, our Verification Department can take from 1-3 days to process an order. Also, if your order contains different shipping and billing addresses, you may be subject to additional verification.
For more information on shipping times and pricing, please see the Shipping Page.
Does Harvey Store ship internationally?
Yes. We ship to most international destinations via insured international priority DHL .
Please note: We cannot be responsible for additional costs, such as customs, duties, VAT, taxes, etc. You may want to contact your local customs office for an estimate before ordering. Please note that we must declare the full value that you paid for your watch on the shipment.
See our Shipping page for more detailed shipping information and VAT estimates.
How do I check the status of my order?
To check the status of your order, please contact service@harveystore.com
What are my payment options for International Orders?
We gladly accept these forms of payments for International orders:
- Credit Card (Visa, MasterCard, American Express, Discover)
- Bank wire transfer ( discount code 3% "Bank Transfer" )
- PayPal
Please note that we must declare the amount that you paid for your watch on the invoice included with the shipment. We are unable to declare the item as a gift, when shipping.
How do I know my watch is authentic?
Harvey Store watches are brought directly from the manufacturers with original packaging, manuals, warranty cards and serial number identification. Every watch carried by us is a 100% verified new, unworn, original and authentic watch.
Does the watch come with a warranty?
Yes, all our watches are covered by our two-year Manufacturer Warranty.
HarveyStore is the authorized reseller of many brands, and the non-authorized reseller to several others. Whether the watches are authorized or non-authorized, every watch from HarveyStore is guaranteed to be:
- Protected by our two year warranty
- 100% Genuine and Authentic with manufacturer’s serial number
- Shipped in its original box with its original packing and owner’s guide
The warranty coverage is in effect for two years from the date of purchase on all brand name watches unless otherwise specified.
Damage arising from use that exceeds the manufacturer's specifications for water resistance is not covered. The warranty does not cover damage caused by wear and tear, and/or accidental or intentional misuse or abuse. Improper repair or warranty service performed by someone other than Harvey Store will void this warranty.
How do you keep your prices so low?
As HarveyStore has grown, we have developed the capacity to purchase large quantities of inventory at excellent prices. Our buyers are luxury experts, and have a passion for finding you the best pieces at the best prices. It is our pleasure to pass the savings back to our customers, and provide you the best service with in-stock, ready to ship luxury products.